One Stop Shop

Construction of the Miami Intermodal Center (MIC) Program affects all citizens of Miami-Dade County and the traveling public. This includes the Miami International Airport (MIA) area as well as the cities of Miami, Miami Springs, Hialeah, Coral Gables and sections of unincorporated Miami-Dade County. In addition, those who drive on Le Jeune Road, SR 112 and SR 836 feel its impact.

In the early 2000s, when preconstruction activities were kicking off on the MIC Program, the Florida Department of Transportation (FDOT) realized the importance of maintaining a single point of contact for motorists needing information about changes in roadway access and construction timetables. The One Stop Shop (OSS) Traffic Information Program was created as part of the MIC Program to keep the public informed about how FDOT is improving transportation in the region.
Today, the OSS office continues to serve motorists who travel the MIC and MIA area. It is sponsored by FDOT and run by the MIC’s Comprehensive Community Awareness Program (CCAP) Team. Only a phone call away, the OSS is the central source for up-to-date information on lane closures, detours and the status of construction projects in and around the airport area. It serves as the point of contact for all construction project officials, utilities crews, MIA officials, elected officials, rental car agencies and surrounding hotels that rely on business from MIA. These agencies share information with the OSS to help coordinate daily traffic patterns and facilitate the movement of residents and visitors during special events. In an effort to minimize the burden these projects place on residents and business owners in the MIC area, special consideration is given to keep them informed of the construction operations schedule and changes in traffic patterns. One of the most important functions of the OSS is coordinating construction activities so that one project’s detour route is not another project’s closed roadway.

OSS follows an ongoing three-step plan: Information Gathering, Information Processing and Information Distribution. Information Gathering consists of obtaining information regarding day-to-day construction activities, special events, unplanned occurrences and/or emergencies. The OSS Traffic Information Team processes and combines the information, then distributes it in the form of news releases and/or regular Maintenance of Traffic (MOT) bulletins which are circulated to all stakeholders, media and elected officials if required. In addition, MIA landside operations, area rental car agencies and hoteliers are notified so they can pass along the information to visitors, ensuring their safety. The community at large is notified via variable message boards, and the 511 Traffic & Traveler Information Service.


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